Public Offer of Spharma LLC
Version effective as of September 16, 2026, Tashkent
Introduction
This document constitutes a public offer — a formal proposal by Spharma LLC (state registration Reg. #2435800 of April 15, 2024, TIN: 311 243 300), hereinafter the “Seller”, to enter into a distance retail sale-and-purchase agreement on the terms set out below.
The offer is addressed to any legally capable individual using the SpharmA mobile application (hereinafter the “Application”), hereinafter the “Buyer”.
This Offer applies together with SpharmA’s Terms of Service, Privacy Policy, Orders & Delivery Policy, and Refund Policy. In the event of a conflict between these documents, this Offer prevails.
1. Definitions
- Application — the SpharmA mobile application through which the Buyer places an Order.
- Goods — medicines, medical devices, and related products offered for sale through the Application.
- Order — a duly placed request by the Buyer to purchase and receive the Goods.
- Network pharmacy — a pharmacy of the Seller that assembles, dispenses, and hands over the Order.
- Acceptance — the Buyer’s full and unconditional acceptance of the terms of this Offer.
2. Subject of the Offer
2.1. Subject matter
The Seller undertakes to transfer the Goods into the Buyer’s ownership, and the Buyer undertakes to accept and pay for the Goods on the terms of this Offer.
2.2. Basis of operations
Retail sale of medicines and medical devices is carried out by the Seller under pharmaceutical activity licence No. 305417 (registry sequence number L-49322059) issued by the Ministry of Health of the Republic of Uzbekistan, valid from June 24, 2024 to June 24, 2029.
2.3. Territory
The Offer is valid within the Republic of Uzbekistan. Delivery is carried out within the city of Tashkent; self-pickup is available from SpharmA network pharmacies.
2.4. Informational nature of product data
Information about medicines in the Application is provided for reference only and does not constitute medical advice. Before use, the Buyer must read the package insert and consult a physician.
3. Acceptance of the Offer
3.1. Moment of acceptance
Acceptance occurs when the Buyer places an Order in the Application confirming the intention to purchase the Goods. From that moment, the agreement is deemed concluded on the terms of this Offer.
3.2. Effect of acceptance
By accepting, the Buyer confirms that they have read and fully agree to the terms of the Offer, are at least 16 years of age, and have provided accurate information when placing the Order.
3.3. Withdrawal of the Offer
The Seller may withdraw the Offer at any time by removing it from the website. Withdrawal does not affect Orders accepted prior to the withdrawal.
4. Placing an Order
4.1. Registration
To place an Order, the Buyer registers in the Application and confirms their phone number with a one-time SMS code.
4.2. Order contents
The Buyer independently composes the Order and selects the fulfilment method (delivery or self-pickup) and the payment method.
4.3. Confirmation
After the Order is placed, the Buyer receives a notification of its acceptance. Final confirmation, including the total amount, is sent after stock availability is verified at the network pharmacy.
4.4. Prescription medicines
Prescription-only medicines are not covered by this Offer and are not sold through the Application. Such medicines cannot be added to an Order. They can be purchased only in person at a SpharmA network pharmacy upon presentation of a valid prescription.
4.5. Right to refuse an Order
The Seller may refuse to process an Order where the Goods are out of stock, the Buyer cannot be contacted, inaccurate information has been provided, the Order contains a prescription-only medicine, or in other cases provided for by law. The full procedure is set out in the Orders & Delivery Policy.
5. Price and payment
5.1. Price
Prices are stated in Uzbek soum (UZS) inclusive of all applicable taxes. The total Order amount, including delivery cost, is displayed in the Application before the Buyer confirms the Order.
5.2. Price changes
The price confirmed when the Order is placed is not subject to change. If the price changes or the Goods become unavailable before assembly, the Buyer is notified and may confirm the Order as amended, substitute the item with an analogue, or cancel the item or the entire Order without penalty.
5.3. Payment methods
- Online payment by bank card via the Payme payment system (UzCard, HUMO, Visa, Mastercard).
- Payment on receipt — in cash to the courier on delivery or to the pharmacy cashier on self-pickup.
- SpharmA loyalty points — towards partial or full payment of the Order.
5.4. Online payment
When online payment is selected, the Buyer is redirected to the secure Payme payment interface. Card details are entered on the payment system’s side. The Seller does not store bank card numbers, CVV/CVC codes, or other full card credentials.
5.5. Saving a card for future payments
The Buyer may, at their own discretion, save a card for future payments without re-entering card details. In that case the Seller stores the payment token issued by the Payme payment system together with the masked card number (first six and last four digits) in encrypted form. The token does not allow the full card number to be reconstructed and is used solely to pay for the Buyer’s Orders. The Buyer may delete a saved card in the Application at any time, after which no charges can be made against it. The processing of this data is described in the Privacy Policy.
5.6. Performance of the payment obligation
The Buyer’s payment obligation is deemed performed when the funds are received by the Seller (for online payments — when the transaction is confirmed by the payment system).
5.7. Fiscal receipt
A fiscal receipt is issued for each paid Order in accordance with the legislation of the Republic of Uzbekistan.
6. Delivery and handover
6.1. Fulfilment methods
The Goods are handed over to the Buyer by courier delivery to the specified address or by self-pickup from a network pharmacy. Self-pickup is free of charge.
6.2. Delivery cost
The delivery cost is calculated automatically in the Application based on the address and the contents and value of the Order, and is displayed before the Order is confirmed.
6.3. Inspection on receipt
On receipt, the Buyer must verify that the Order contents match and that the packaging is intact. Claims regarding quantity, completeness, and visible damage must be raised at the moment of handover.
6.4. Transfer of title
Title to the Goods and the risk of accidental loss pass to the Buyer upon actual handover of the Goods.
6.5. Detailed terms
Delivery zones and timeframes, reservation rules for self-pickup, and the consequences of failed handover are set out in the Orders & Delivery Policy.
7. Cancellation, returns, and refunds
7.1. Cancelling an Order
The Buyer may cancel an Order in the Application until it is handed to the courier or is ready for collection at the pharmacy. After fulfilment has begun, cancellation is subject to agreement with the Seller.
7.2. Goods of proper quality
Under the legislation of the Republic of Uzbekistan, medicines, medical devices, and medical equipment of proper quality may not be returned or exchanged, as compliance with storage conditions outside a pharmacy cannot be guaranteed.
7.3. Goods of improper quality
The Buyer may return Goods where the packaging integrity is compromised, the expiry date has passed at the time of receipt, the contents do not match the Order, or other manufacturing defects are present.
7.4. Refunds
Refunds are made using the same method as the original payment. For online payments, funds are returned to the bank card used to pay for the Order within up to 10 (ten) banking days from confirmation of the refund.
7.5. How to claim
Full conditions, timeframes, and the claim procedure are set out in the Refund Policy.
8. Rights and obligations of the Parties
8.1. The Seller undertakes to
- Transfer Goods of proper quality to the Buyer in the agreed quantity and within the agreed timeframe.
- Ensure compliance with storage and transport conditions for medicines.
- Provide accurate information about the Goods, their price, and the terms of purchase.
- Process the Buyer’s personal data in accordance with the law and the Privacy Policy.
- Review the Buyer’s requests within the established timeframes.
8.2. The Buyer undertakes to
- Provide accurate information when placing an Order.
- Pay for and accept the Order on the terms of this Offer.
- Refrain from using the Application for purposes contrary to the legislation of the Republic of Uzbekistan.
8.3. The Seller is entitled to
Refuse to process an Order in the cases set out in clause 4.5; change the assortment and prices (without changing the price of Orders already confirmed); and suspend the Buyer’s access to the Application in the event of a breach of this Offer.
9. Liability
9.1. Scope of liability
The Parties bear liability in accordance with the legislation of the Republic of Uzbekistan. The Seller is liable for the quality and completeness of the Goods delivered, within the limits established by law.
9.2. Buyer’s liability
The Buyer is responsible for the accuracy of the information provided and for observing medical indications when using the purchased medicines.
9.3. Limitation
The Seller is not liable for the consequences of using medicines without a physician’s prescription, nor for failure to fulfil an Order for reasons attributable to the Buyer (inaccurate address, unavailability by phone, refusal to accept the Order).
10. Force majeure
The Parties are released from liability for failure to perform obligations caused by force majeure: natural disasters, military action, acts of public authorities, failures of communication and power networks, and other circumstances beyond the Parties’ control.
11. Personal data
By placing an Order, the Buyer consents to the processing of their personal data to the extent and on the terms set out in the Privacy Policy, in accordance with the Law of the Republic of Uzbekistan “On Personal Data” (ZRU-547 of July 2, 2019).
12. Term and amendments
The Offer takes effect upon publication and remains in force until withdrawn. The Seller may amend the terms of the Offer by publishing a new version. Amendments do not apply to Orders accepted before the new version is published. The current version is always available at spharma.uz.
13. Dispute resolution
All disputes are resolved through negotiation. Claims are submitted in writing to spharma.uz@gmail.com and are reviewed within up to 30 (thirty) days. If no agreement is reached, the dispute is referred to the courts in accordance with the legislation of the Republic of Uzbekistan. Governing law — the legislation of the Republic of Uzbekistan.
14. Seller’s details
| Name | Spharma LLC («Spharma» MChJ) |
|---|---|
| State registration | Reg. #2435800 of April 15, 2024 |
| TIN | 311 243 300 |
| Licence | No. 305417 for pharmaceutical activity, Ministry of Health of the Republic of Uzbekistan, June 24, 2024 — June 24, 2029 |
| Registered address | Tashkent, Yunusabad district, Beg’ubor MFY, 18 mavzesi |
| spharma.uz@gmail.com |